Stacked rocks on a rocky shoreline with ocean in the background.

From the moment you book, to the moment you leave, we’ve got your back—literally.

Come as you are.

Below are some of the questions we hear most from first-timers. Remember: this is your time to relax and unwind. Every massage is meant to feel good, so take a breath, settle in, and let us take care of you.

  • We ask you to arrive at least ten minutes early for your first appointment. Since your time is reserved for you—and more than likely someone else is booked after you—it’s important that we stay on schedule. By arriving early, you can complete your paperwork, get a feel for the space, use the restroom if needed and just start relaxing.

  • Your Licensed Massage Therapist (LMT) will bring you into the room and walk through your paperwork with you. We’ll chat about your health history and what brings you in so we can focus on what matters most for your body. Once we have set the goals for the session, we will step out to wash our hands and let you get ready. When our time has concluded, we will step out to wash our hands again. If we have any stretches, homework, or suggestions for next steps, we will go over this at the end. There is a water cooler as you approach the lobby – feel free to grab a quick drink before you head out! Hydration is important!

  • For many people, this is the hardest part of the first session. We know that, and we’re happy to make it easier. The first thing to know is that we want you to be comfortable and will instruct you to disrobe to your level of comfort. If you’re not comfortable, you won’t relax. If that means you leave all your clothes on, that’s fine. Admittedly, if we can reach your skin directly, you’ll get a better massage, but we’re all about working at your comfort level. You are always welcome to bring a bathing suit or shorts and a sports bra—anything you’ll be comfortable wearing on the table. Before your session, your LMT will leave the room and let you get ready in private. You will be covered by a sheet the entire session. We don’t see any of your most private areas because we uncover only the area we are currently working on.

  • If you’ve been in a car accident in the last few days and you haven’t seen a doctor, we will ask you to do that before we work on you.

  • If you are actively receiving treatment for cancer, please contact us before scheduling. We may need to schedule around treatments or postpone your massage, depending on what treatments look like. We may also need a note from your oncologist approving massage therapy.

  • We’d love to help you feel rested and relaxed! When booking, be sure to select one of the prenatal massages that way we can get you paired with a LMT who is trained to support your changing body in the safest way possible.

  • It’s best to avoid eating a heavy meal right before a massage session.

  • It’s important to note that our front entrance is not ADA compliant (there are steps!), but every body is welcome here! We have dedicated parking along the back of our building with an accessible entrance there. Please note that occasionally that door is locked. If you cannot get in through that way, simply knock and we’ll let you in!

  • We would recommend not using your phone during your session - unplug and disconnect to receive the most benefit from your session. We do generally play music for each session – you’re welcome to request a specific playlist, if you’d prefer to choose your own music. Each room is equipped with its own Spotify account, so if you have a playlist in mind, we might be able to find it! We have clients who request a specific genre or artist, and we are happy to accommodate those requests.

  • We believe that your massage is all about you; therefore, you get to decide how we proceed. So, if you’d like to chat, that’s fine. If you want to just relax and zone out, go for it. The one thing we ask: tell us what we can do to make your session better. If something we’re doing is painful, say so. Massage doesn’t have to hurt to help! Repeat: Massage doesn’t have to hurt to help! If we’re working on an area that is tight or uncomfortable, you will know we’re there working, and there’s even a concept called “hurts so good,” where it’s a bit painful, but you can feel things releasing and getting better. That’s okay, but if it just plain hurts, you’re probably tightening up something else in your body. We don’t want to trade one pain for another!

  • We require at least 24 hours notice to change or cancel an appointment (the only exception is in the event of illness, see illness policy below).

    Giving sufficient notice allows us the opportunity to refill your appointment time or to tell your massage therapist about the cancellation before they arrive to work. If you do not provide 24-hours notice, we will charge the full appointment fee. If you can send someone else in to take your place, we will waive your cancellation fee. The only exception to this policy is an illness-related cancellation (see below).  If you’re late for your appointment, we can still give you a massage. However, we will still have to end your session at the original booked time, meaning you won’t get your full scheduled time, so we can be ready for the next appointment.

  • We love our clients, and we want to see you as often as possible! Your health and comfort are our top priority, and we also want to make sure our office stays a safe, healing space for everyone.

    If you’re experiencing any symptoms of illness—such as coughing, sneezing, runny nose, sore throat, fever, body aches not related to activity, vomiting, or diarrhea—please take the time you need to rest and recover at home. The same goes if you’ve recently tested positive for COVID-19, the flu, strep throat, or any other contagious condition.

    We do not charge for cancellations related to illness. If you call ahead to cancel, we don’t charge. However, if you show up at our office sick, we will need to charge you for your appointment. In addition to exposing everyone at our office to your illness, there is no way we can fill your appointment time.

  • That’s completely okay! Your massage time is yours, and falling asleep is actually a wonderful compliment—it means you feel relaxed and safe in our care. Whether you drift off, stay awake, or alternate between the two, your session will still support your wellness goals. The important thing is that you use this time in the way your body needs most.

  • We know you’d come every day if you could! However, that’s not necessary (or even desirable) for good care. If we’re working with you on a specific (acute) issue, we often suggest coming once a week for at least 3-4 weeks. At that point, we can evaluate your improvement to start scheduling the appointments further apart. Most people who want continuous care come in about every 4-6 weeks. This allows us to work on any minor issues before they become larger problems.

  • We typically have appointments within the same week you have contacted us. If you have a specific provider or specific modality in mind, please know that we sometimes need a little longer of a lead time to accommodate. 

    Our schedule is open 3 months in advance. If you are looking to schedule on a specific date, we suggest booking that well in advance to ensure we are able to accommodate, especially if you are reserving for more than one person. 

    If you are looking for a set day/time repeating each week, please contact us directly so we can help reserve a standing session for you. Each October, we open our schedule for the year for those who would like to reserve their standing appointments. We may ask that you are on a package prior to booking an entire year so we know the commitment is there before we put in the work of booking that far out.

  • You should feel relaxed after your massage. There is often an initial period of feeling slowed down (hello, peak relaxation), but many people enjoy that time and then experience heightened awareness, increased energy and greater productivity. We suggest that you plan to have some quiet time for at least a half hour after your session, but then you can go back to any activity you prefer.

    As far as exercise, we suggest you try to exercise before your session. It warms up your muscles before your massage. It allows you to be done with the physical stress on your body. However, you can exercise after your session if you’d like. Since your muscles will be relaxed and feeling good, you might feel like you want to run longer, do an extra set of weight training or in some way work out more. We’d prefer you don’t do that. Give your muscles the chance to enjoy the benefits of the massage before you ask more of them.

  • Generally, you should not be very sore after a massage. There are times when we work deeper, and this will sometimes result in minor soreness the following day. Any soreness you experience should dissipate within a day or so, similar to the post work out soreness you might experience after a heavy workout.

  • We don’t mind if you haven’t shaved your legs. We don’t judge you. Not by your size, your shape, your hair, your height or anything else. We believe all bodies are beautiful and we want yours to function as well as it can.